I. Preamble
- Legal notice
The general terms and conditions of sale and use detailed below govern the relationship between any user of the website " blw " and " BLW Bébé".
These define the rights and obligations of the parties in the context of the sale of BLW Baby to the customer.
The customer accepts the general terms and conditions of sale as well as the related rights and obligations by placing an order on the website blw .
BLW Bébé reserves the right to modify some of these provisions at any time.
- Contact details
The contact details for BLW Bébé's head office are:
GLT DIGITAL
Avenue du Roi Albert 5B
5590 Ciney
Belgium
Intra-Community VAT number: BE 0765 743 833
II. Purpose
BLW Bébé is a website dedicated to Baby-Led Weaning ( BLW blw and recipes through subscriptions ( www.blw-bebe.com ) .
III. Conclusion of the sale
The sale is concluded once payment has been made.
- Order
The ordering procedures for products on the website blw are as follows:
blw are fully authorized to use the bank card and that this bank card provides access to sufficient funds to cover all costs resulting from the use of the services of the website www.blw-bebe.com .
Minors wishing to make a purchase on the website www.blw-bebe.com must be authorized and accompanied by a parent blw
Once payment is received, the order is processed. BLW Bébé reserves the right to reject or cancel an order due to payment issues.
By ticking the box "Accept the general terms and conditions of sale" during the order placement process, the customer declares that they have indeed read and accept, fully and without reservation, all of these general terms and conditions of sale and use.
The data recorded by BLW Bébé constitutes proof of transactions between BLW Bébé and its customers.
- Access to the site
BLW Bébé is accessible 24/7 except for scheduled interruptions (maintenance, updates, deployment of new features) or force majeure events not dependent on BLW Bébé.
In the event of an interruption, BLW Bébé undertakes to do everything possible to
IV. Prices and payment methods
- Price
The prices of the products shown on the website are expressed in EURO inclusive of all taxes, including Belgian VAT. Any changes relating to VAT may be reflected in the selling price.
BLW Bébé reserves the right to change its prices. However, in accordance with the law, it will not do so once an order has been placed and confirmed by the customer. Products will therefore be billed based on the prices in effect at the time the order was registered.
The products offered for sale remain the property of BLW Bébé until full and final payment of the price.
- Payment methods
Payment must be made by bank transfer or credit card.
Accepted bank cards are: CB, Visa and MasterCard.
If the bank refuses the order, it will be automatically cancelled.
The customer can also use PayPal for their transactions; the customer will then be directed to their PayPal account to make the payment.
- Prices
The subscription prices are as follows:
Monthly subscription: €14 per month with automatic renewal.
Six-month subscription: €72 per six-month period with automatic renewal.
Annual subscription: €99 per year with automatic renewal.
All subscriptions provide access to the member area of the site and all its content for the entire duration of the subscription.
BLW Bébé reserves the right to refuse or terminate a subscription for any reason. In this case, the subscriber will be reimbursed pro rata for the remaining portion of the current subscription period.
- Subscription renewals
Subscriptions renew automatically at the end of the period, in accordance with the terms and conditions stipulated for each subscription at the time of purchase. Subscribers can cancel the automatic renewal of their subscription at any time from their account settings.
- Gift cards
Gift cards can be used to subscribe to a one-year, non-renewable subscription.
Gift cards are valid for 1 year from the date of purchase and can be used on the site to validate registration.
V. Product Availability
In the event that a product becomes unavailable after an order has been placed,
– If the debit to the customer's bank account has not yet occurred, the customer will be informed of the cancellation of the sale by email.
– If the customer’s account has already been debited, they will be notified of the cancellation of the sale by email, and will be automatically refunded.
VI. Delivery
BLW Baby delivers gift sets to a number of countries in Europe. Only these countries are eligible for physical delivery. Other countries can receive a digital version of the gift sets.
The products are shipped to the delivery address that the customer indicated when placing the order.
Delivery is deemed to have taken place upon handover of the product to the customer by the carrier according to the control system used by the latter.
Once the product is delivered, the customer must, on their own initiative, check its contents and integrity and then make any reservations or claims if justified, or even refuse the package if it appears to have been opened. Please note that a package received is considered accepted as is.
In case of dissatisfaction for any reason whatsoever, the customer can contact BLW Bébé via the address ( email ).
VII. Right of withdrawal and customer return
- Back
BLW Baby gift boxes and subscriptions are non-refundable and non-exchangeable.
- Subscription cancellation
Subscribers can cancel the automatic renewal of their subscription at any time via the "My Account" section. Their subscription will then end at the end of the current period.
VIII. Intellectual Property
The website www.blw-bebe.com , as well as all its content, whether visual or audio, such as images, photos, texts, comments, etc., are subject to copyright, trademark law, and the regulations governing them. Any copying, modification, or reuse, in whole or in part, is strictly prohibited without the express written authorization blw BLW Bébé .
In the event of unauthorized use of content subject to copyright belonging to BLW Bébé , BLW Bébé reserves the right to charge for this use according to the rates established by SOFAM .
All users must comply with the general terms and conditions of sale of these products and BLW Bébé cannot be held responsible for any uses that may be made of the products in this context.
The act of placing a hyperlink to the site blw , using the technique known as framing or deep linking , is strictly prohibited.
IX. Responsibility
BLW Bébé is only bound by an obligation of means during the ordering and delivery process. BLW Bébé cannot be held liable for damages arising from internet use that do not result from a direct action by BLW Bébé .
In the event of an unforeseeable, irresistible event beyond the control of BLW Bébé , which prevents the proper performance of contractual obligations, BLW Bébé cannot be held liable.
The photos are for illustrative purposes only. Users are advised to refer to the description of each product for its precise specifications.
BLW Bébé cannot be held liable for damages of any kind, whether material, immaterial, or physical, resulting from the malfunction or misuse of the products sold. The same applies to any product modifications made by suppliers.
BLW Bébé shall not be liable to any member or third party for any indirect damage, loss of business, profit or revenue, however caused, even if such damage or loss was foreseeable by BLW Bébé , or if its possibility had been brought to its attention.
BLW Bébé cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.
X. Disputes and applicable law
The use of the website www.blw-bebe.com and the purchase contracts for products concluded on this website are subject to Belgian blw .
However, the user of the site is assured of the protection to which he is entitled under the provisions of the law of his forum, which cannot be waived by agreement.
In the event of a dispute, the site user may, if they wish, directly submit a complaint or request for information relating to the execution of the contract already concluded BLW Bébé
In the event of dissatisfaction with the service offered above, an amicable solution will be sought before any legal action is taken.
In the absence of an agreement, only the Belgian courts have jurisdiction.
XI. Amendment of the general terms and conditions of sale
BLW Bébé reserves the right to unilaterally modify the general terms and conditions of sale and use. Any new version will be accessible on the website www.blw-bebe.com blw will only be binding on the customer from the date of its publication on the website.
In the event that certain provisions of the general terms and conditions of sale and use are declared illegal or unenforceable by a court decision, the other provisions shall remain in force.
XII. Promotion
BLW Bébé reserves the right to cancel any order that does not comply with the conditions of the current promotion.
All promotions take effect upon announcement.
XIII. The personal information we collect
To process your order, you must provide us with certain information, including your name, email address, postal address, telephone number, payment details, and a description of the product you are ordering. You can also choose to provide us with additional personal information by contacting us directly.
A. On what basis we collect, use and share your personal information
- to provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service;
- when you have given us your explicit consent, which you can revoke at any time, for example by subscribing to our newsletter;
- if necessary, to comply with a legal obligation, a court order, or in connection with a legal request, such as retaining information about your purchases as required by tax law; and
- If necessary, to serve our legitimate interests, provided those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve those services.
B. Sharing of personal information
Information about our customers is important to our business. We only share your personal information for a very limited number of reasons and in a limited number of circumstances, such as:
- Service providers. We use certain trusted third parties to perform certain actions or provide certain services for our business – for example, transportation companies. We may need to share your personal information with these third parties, but only the information necessary to perform these services.
- Business transfers. If we sell our business or merge it with another, we may have to disclose your information as part of that transaction, but only to the extent permitted by law.
- Compliance with the law. We may need to collect, use, retain and share your information if we believe in good faith that it is necessary and reasonable to: (a) respond to a legal process or state request; (b) enforce our agreements, terms or regulations; (c) prevent, investigate or address fraud or other illegal activity, or technical or security issues; or (d) protect the rights, property and safety of our customers or others.
C. Retention period for personal data
We retain your information only for as long as necessary to provide you with our services and for the purposes outlined in our Privacy Policy. We may also be required to retain this information to comply with legal obligations, resolve disputes, and enforce our agreements. We generally retain it for a period of four years.
D. Transfer of personal information outside of Europe
We may potentially store and process your information through third-party hosting providers located in the United States or other countries. Therefore, we may transfer your personal information to a jurisdiction where data protection and government surveillance laws differ from those of your country. If we need to transfer your personal information outside the European Union, we rely on the EU-U.S. Privacy Shield framework as the legal basis for doing so.
E. Your rights
- Access. You may have the right to access the personal information we hold about you and to receive a copy of it by contacting us.
- Modify, restrict, delete. You may also have the right to modify your personal information, restrict our use of it, or delete it. Except in exceptional circumstances, we will delete your personal information upon request.
- Object. You can object 1) to our processing of certain information about you based on our legitimate interests and 2) to receiving marketing messages from us after having explicitly consented to receive them. In these specific cases, we will delete your personal information unless we have legitimate grounds to continue using it, or where it is required for legal reasons.
- Complaining. If you reside in the European Union and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you can do so with your local data protection authority.
How to contact us:
Under European data protection law, Lola Broos is the data controller with regard to your personal information. For any questions or concerns, you can contact us via email . You can also send us a letter to the following address:
Guillaume Gillet, avenue du Roi Albert 5B, 5590 Ciney, Belgium.
